Privacy Policy
Last updated: 11 May 2026
Optician Dynamics is a product of Optician Business Solution, a division of Litgrey Technologies Pvt Ltd (Pakistan). References to "we", "our", or "us" in this policy refer to Litgrey Technologies Pvt Ltd operating through its Optician Business Solution division.
We are committed to protecting the personal data of optical store owners, their staff, and their customers. This policy explains what data we collect, how we use it, and your rights under applicable law — including the UAE Personal Data Protection Law (Federal Decree-Law No. 45 of 2021), Saudi Arabia's Personal Data Protection Law (PDPL), and Pakistan's applicable data protection frameworks.
1. Data We Collect
We collect information in three categories:
- Account data: Business name, owner name, email address, phone number, country, and billing information provided during signup or demo booking.
- Operational data: Customer records, prescription histories, inventory items, sales transactions, HR records, and financial data that you enter into the platform. You own this data entirely.
- Usage data: Log files, IP addresses, browser type, pages visited, and feature usage patterns — collected automatically to improve the product.
2. How We Use Your Data
- To provide, operate, and maintain the Optician Dynamics ERP platform.
- To process demo requests, onboarding, and customer support tickets.
- To send product updates, security notices, and service communications. You may opt out of marketing emails at any time.
- To comply with legal obligations in Pakistan, UAE, Saudi Arabia, and other GCC jurisdictions.
- To improve product features through aggregated, anonymised usage analytics.
3. Data Storage & Security
All data is stored on encrypted cloud infrastructure hosted in regional data centres (UAE and Pakistan). We use AES-256 encryption at rest and TLS 1.3 in transit. Daily automated backups are retained for 30 days. We do not sell your data to third parties.
4. Data Ownership & Portability
You own all operational data you enter into Optician Dynamics. You may export a full CSV of all your data at any time from within the platform — no request required, no waiting period. Upon account cancellation, your data remains available for 90 days before permanent deletion.
5. Third-Party Services
We use a limited set of third-party services to operate the platform:
- Payment processing: Stripe and local payment gateways (JazzCash, EasyPaisa for PKR). Card data is never stored on our servers.
- Email delivery: Transactional emails are sent via a certified email service provider.
- Analytics: Anonymised, aggregated usage data only. No personal data is shared.
6. Your Rights
Depending on your jurisdiction, you have the right to:
- Access your personal data held by us.
- Request correction of inaccurate data.
- Request deletion of your account and associated data.
- Object to or restrict processing of your data.
- Data portability — receive your data in a machine-readable format.
To exercise any of these rights, contact us at [email protected]. We respond within 7 business days.
7. Cookies
We use strictly necessary cookies to keep you logged in, and optional analytics cookies (which you can decline) to understand how visitors use our website. We do not use advertising or tracking cookies.
8. Contact
For privacy questions or data requests:
- Email: [email protected]
- WhatsApp: +92 300 123 4567 (Pakistan) · +971 50 123 4567 (UAE)
- Response time: within 7 business days